Key Result Responsibilities

Strategic & Operational Execution

• Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.
• Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia’s quality, safety, and regulatory standards.
• Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.
• Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.

Stakeholder & Contract Management

• Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.
• Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.
• Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.

Key Result Responsibilities - Continued

Performance Monitoring & Compliance

• Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.
• Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.
• Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.

People Leadership & Development

• Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.
• Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.
• Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.

Qualifications (Academic, training, languages)

Work Experience

• Bachelor’s degree in Aviation Management, Business Administration, or related field; a Master’s degree is an advantage.
• 5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.
• Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).
• Commercial and cost-awareness mindset with ability to link operations to ROI.
• Strong leadership, analytical, and negotiation skills.
• Excellent stakeholder management and vendor coordination capabilities
• Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.
• High sense of accountability, customer focus, and operational discipline.
• Willingness to travel extensively across assigned regions.